Privacy Policy for ravenalvia
Your privacy matters to us at ravenalvia.com.
Introduction and scope
This policy explains how we collect, use, and protect your data when you use our website or services.
We follow Canadian privacy standards, including PIPEDA, and ensure your information is handled responsibly.
What information we collect
We collect information you provide directly and information gathered automatically, such as browsing data.
Direct information you provide
- • Contact details from forms or inquiries
- • Information needed for consultations
- • Support requests or feedback submissions
- • Voluntary survey or review responses
- • File attachments you choose to upload
Automatically collected information
- • Device data such as IP address
- • Browser type and site activity logs
- • Your navigation paths and preferences
- • Time and date of access
- • Referring site or campaign details
How we use your data
Information helps us personalize service, process your requests, and improve the website’s performance.
- • Respond to service requests
- • Customize your interaction
- • Send service notifications
- • Enhance security measures
- • Improve usability and experience
- • Conduct compliance reviews
- • Collect analytics for internal purposes
Our commitment: We do not sell your data. Your information is handled securely and used solely for the above purposes.
When we share data
Information is only shared with trusted partners as needed for core services. We do not share for marketing.
Service providers we work with
Third parties like IT and operations support may access your data only to perform essential business functions.
Legal compliance and obligations
We comply with Canadian legal and regulatory requirements for all data processing.
Anonymous statistics
We use anonymous statistical data to guide improvements and service enhancements.
Your privacy rights
You have rights to access, correct, delete, or limit processing of your personal information.
- • Request a copy of your data
- • Correct your account information
- • Request removal of your data
- • Transfer your personal details
- • Limit or object to processing
- • Restrict use of certain data
Contact us to make requests or if you have any privacy concerns. We’ll usually respond within one business day.
How we protect your data
We use technical and organizational safeguards to help keep your information secure.
Technical protections used
- • Encrypted connections for data transfer
- • Firewall and intrusion detection
- • Regular security audits performed
- • Monitored access restrictions
Organizational controls
- • Staff privacy training and policies
- • Role-based access to sensitive data
- • Vendor review for compliance
- • Procedures for responding to data issues
How long we keep your data
We keep your information for as long as needed to provide our services and comply with laws.
- • Kept for your account’s life
- • Kept for business insight
- • Kept while relationship lasts
- • Kept as required by laws
- • Minimal use, opt-out anytime
You can request that we remove details sooner if needed.
International data transfers
Most data is stored in Canada but may be processed elsewhere. We take steps to protect your privacy.
- • Ensuring similar safeguards abroad
- • Vendor obligations for privacy
- • Limited cross-border access
- • Reviewing partners for compliance
Cookies and settings
We use cookies to support site function, security, and experience. Control your preferences in browser settings.
Cookie categories we use
- • Needed for core website use
- • Monitor usability and issues
- • Tailor your experience
- • Help with advanced options
Disabling cookies may limit some features or services.
How we’ll notify you
We update this policy occasionally. Changes are posted here, and you will be notified of significant updates.
- • Site banner for urgent changes
- • Updated date at top and bottom
- • Direct notice by email if needed
- • Easily accessible archive online
Review this policy now and then to stay informed.
Have privacy questions?
Reach out for more information about this policy or your data rights.
ravenalvia
240 Richmond Street West, Toronto, ON M5V 1V6 Canada
Phone: +1-356-623-7484
Email: content@ravenalvia.com
Policy updated: September 4, 2025
Effective as of: September 4, 2025